At obd-de.com, we understand that sometimes a return is necessary. If you’ve purchased a Launch Obd2 Scanner Cr529 and need to return it, we’ve made our return policy straightforward and customer-friendly. This guide outlines everything you need to know about returning your Launch OBD2 Scanner CR529 purchased from our website, ensuring a hassle-free experience. Please note that this policy excludes Launch Software Update Services.
Understanding Our Return Policy for Your Launch OBD2 Scanner CR529
We gladly accept returns within 30 days from the date you received your order. To ensure a smooth return process for your Launch OBD2 Scanner CR529, it’s essential to follow these guidelines.
30-Day Return Window and RMA Requirement
For all returns, including your Launch OBD2 Scanner CR529, you must contact us to obtain an RMA (Return Merchandise Authorization) number. This is a crucial step. Reaching out to us before sending back your scanner is vital for several reasons. Unidentified packages arriving at our warehouse might get lost or be returned to you because we can’t process them without an RMA.
You can easily request an RMA by using our online chat feature or by emailing us with your return request. Our customer service team is always ready to assist you and provide you with the necessary RMA number. Please contact us at your earliest convenience if you wish to return your Launch OBD2 Scanner CR529.
Returns for Quality Issues: 100% Refund
If your Launch OBD2 Scanner CR529 is defective upon arrival or was damaged during shipping, we are committed to providing a full 100% refund. We may ask you to return the product so our quality control team can analyze the issue and prevent similar problems in the future.
If a return is required, please ensure you keep all original packaging materials. Once you ship the Launch OBD2 Scanner CR529 back, it usually takes 5-7 business days for the package to reach us. After we receive and inspect the returned item, we will process your refund within 3 business days. You can expect to see the refund in your account within three (3) business days after processing.
Returns Due to Customer Error: Restocking Fee
We understand that sometimes customers may accidentally purchase the wrong product or realize they no longer need the Launch OBD2 Scanner CR529. For returns due to customer error, such as wrong or duplicate purchases or incorrect operation, we may apply a restocking and handling fee.
In these situations, upon receiving the returned Launch OBD2 Scanner CR529, we will issue an 80% refund of the original purchase price. Similar to quality issue returns, it will take 5-7 business days for the returned scanner to reach us. Once received, we will process your refund within 3 business days, and you should receive it within three (3) business days thereafter.
Handling Mis-Shipped or Incorrect Items
If you received the wrong Launch OBD2 Scanner CR529, an incomplete order, or if your order was lost in transit, we sincerely apologize for the error. In such cases, we will cover all shipping and related costs.
You will have the option to either return the incorrect item for an exchange or receive a full refund. Please contact us promptly and provide photos of the packing list on the outer package and the product you received. Once we confirm the shipping error, we will immediately ship the correct Launch OBD2 Scanner CR529 or process your refund within 5 business days.
Returns After QC Inspection
In some instances, if our Quality Control staff determines that product malfunction resulted from client negligence or misuse, a refund request might be denied. However, you can still return the Launch OBD2 Scanner CR529 for repair or replacement. In these cases, you will be responsible for the shipping costs associated with sending the product back to us and for the reshipment to you.
Important Shipping Instructions for Returns
When returning your Launch OBD2 Scanner CR529 for a full refund, please adhere to the following shipping guidelines after obtaining your RMA number:
- Use regular airmail or EMS (Express Mail Service) for returns.
- Ensure you use the specific shipping address provided by our customer service team when they issue your RMA.
- Do NOT use DHL, UPS, FedEx, or TNT. We are unable to receive return packages sent via these couriers, which will prevent us from processing your refund or exchange.
Following these shipping instructions is crucial to ensure your return is processed efficiently and without complications.
Our Company Details for Returns:
Shenzhen Kerui United Technology Co., Ltd.
Company Address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86) 180 2870 0839
Email: [email protected]
We are committed to ensuring your satisfaction with your Launch OBD2 Scanner CR529 purchase. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. We are here to help!
