Thank you for choosing Audew. We value your trust and are committed to protecting your personal data while you use our products and services, including the Audew Obd2 App. This privacy policy explains how we collect, use, and safeguard your information when you interact with the Audew OBD2 app. It is important that you read this policy carefully as it governs your use of our services.
Collection, Use, and Storage of Your Data within the Audew OBD2 App
1. What Personal Data Does the Audew OBD2 App Collect?
Personal data is any information that can identify you, directly or indirectly. We collect different types of data depending on how you use the Audew OBD2 app. This data helps us to provide, improve, and personalize your experience.
1.1 Data You Provide Directly:
When you create an account or interact with the Audew OBD2 app, you may provide us with information such as:
- Account Information: User name, email address, and other registration details.
- Contact Information: If you contact us for support, we may collect your name, email address, and any information you provide in your communication.
- Vehicle Information: To utilize the app’s features, you will likely input vehicle-specific data, such as VIN (Vehicle Identification Number), make, model, and year. This is crucial for the Audew OBD2 app to function correctly with your vehicle.
- Usage Data: Information on how you use the app, including features accessed, diagnostic scans performed, and settings configured.
1.2 Data from Your Device:
The Audew OBD2 app may access certain features and data on your mobile device to enhance functionality. We request permissions for the following:
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Photos/Media/Files: With your permission, the app may access your device’s storage for features like:
- Reading data from your OBD2 adapter.
- Saving diagnostic reports or screenshots.
- Potentially allowing you to upload images for support requests (if this feature is available).
You can manage these permissions in your device settings.
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Local Storage: We may store app data locally on your device for performance and offline access.
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Camera: If the Audew OBD2 app includes features to upload photos (e.g., for vehicle issues or support), we will need camera access with your permission.
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Location Data: The Audew OBD2 app may use GPS or network-based location services to improve features, such as finding nearby repair shops or for diagnostic purposes related to location-based vehicle issues. This is subject to your permission.
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Unique Application Numbers: The app has a unique identifier that, along with app version and operating system information, may be sent to our servers for updates and service improvements.
1.3 Purchase Data:
If you make any in-app purchases or purchase Audew products through links within the app, we collect transaction-related data, such as:
- Payment information (processed securely through payment gateways, we do not directly store credit card details).
- Shipping address (if applicable).
- Purchase history related to the Audew OBD2 app or related Audew products.
1.4 Data to Improve Our App and Services:
To continually improve the Audew OBD2 app and user experience, we collect:
- Device Information: Type of device, operating system, unique device identifiers, IP address.
- App Usage Information: Diagnostic data, app performance, crash reports, and feature usage patterns.
- Location Information: General location data (as mentioned above) to understand user distribution and improve location-based services.
2. How We Utilize Your Data in the Audew OBD2 App
We use the collected data for various purposes, all aimed at enhancing your experience with the Audew OBD2 app and related services:
2.1 Providing and Improving the Audew OBD2 App:
- App Functionality: Data is used to ensure the core functionality of the Audew OBD2 app, including connecting to your OBD2 adapter, reading vehicle data, performing diagnostics, and displaying information.
- Personalization: We may use data to personalize your app experience, such as remembering your vehicle profiles or preferred settings.
- App Development and Improvement: Analyzing usage data helps us identify areas for improvement, troubleshoot issues, and develop new features for the Audew OBD2 app.
2.2 Communication:
- App-Related Communications: We may send you notifications or communications related to your Audew OBD2 app account, updates, or important service information.
- Customer Support: Data helps us respond to your inquiries and provide effective customer support for the Audew OBD2 app.
- Marketing (with consent): With your explicit consent, we may send you marketing communications about Audew products and services, including updates related to the Audew OBD2 app. You can opt out of marketing communications at any time.
2.3 Targeted Advertisements and Offers (with consent):
- Personalized Experience: With your consent, we may use data to personalize your experience within the Audew OBD2 app or on third-party platforms, showing you relevant content and offers related to automotive products and services.
- Measuring Ad Effectiveness: Data helps us understand the effectiveness of our promotional campaigns.
2.4 Safety and Security:
- App Security: We implement security measures to protect your data and the integrity of the Audew OBD2 app.
- Fraud Prevention: Data analysis helps us detect and prevent fraudulent activities and ensure the security of user accounts.
3. Data Storage and Security
We take data security seriously and implement measures to protect your personal information:
- Security Measures: We utilize various security technologies and procedures to protect your data from unauthorized access, use, or disclosure.
- Data Accuracy: We strive to maintain accurate and up-to-date records of your personal data.
- Data Retention: We may retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
4. Your Rights Regarding Your Data
You have rights regarding your personal data. You can exercise these rights by contacting us:
- Access: You have the right to know if we process your personal data and to access that data.
- Correction: You can request correction of inaccurate personal data.
- Deletion: You can request the deletion of your personal data, under certain circumstances.
- Restriction of Processing: You can request to limit how we process your data.
- Data Portability: You can request to receive your data in a portable format.
- Objection: You can object to the processing of your data in certain situations.
- Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you.
We will respond to your requests within 30 days. We may need to verify your identity before fulfilling your request to protect your privacy.
4.1 Checking and Deleting Your Data:
- Access via “My Account”: You can typically review and update your account information within the Audew OBD2 app settings or through a website portal (if applicable).
- Deleting Information: To delete specific data, please contact us. Note that deleting certain data may limit the functionality of the Audew OBD2 app or your account.
5. Sharing Your Personal Data
We may share your personal data with trusted partners under strict confidentiality agreements to help us provide and improve the Audew OBD2 app and related services. We will not share your data with third parties for their marketing purposes without your explicit consent.
5.1 Service Providers:
We engage service providers to assist with various aspects of the Audew OBD2 app and our services, such as:
- Cloud hosting and data storage.
- Payment processing.
- Customer support.
- Data analytics.
- Marketing and advertising (with consent).
These providers are contractually obligated to protect your data.
5.2 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
5.3 Legal and Security Compliance:
We may disclose personal data if required by law, legal process, or government request, or if we believe it is necessary to protect our rights, safety, or the safety of others.
6. International Data Transfers
Your data may be transferred to and processed in countries outside of your residence, which may have different data protection laws. We take steps to ensure adequate safeguards are in place to protect your data during international transfers.
7. Third-Party Services and Links
The Audew OBD2 app may integrate with third-party services or contain links to external websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with them.
8. Data Security Measures
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data.
- Access controls and authorization procedures.
- Regular security assessments and updates.
- Employee training on data privacy and security.
Despite our best efforts, no security system is impenetrable. If you become aware of a security breach, please notify us immediately.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the Audew OBD2 app or other appropriate means. We encourage you to periodically review this Privacy Policy for the latest information.
10. Children’s Privacy
The Audew OBD2 app is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete their information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the Audew OBD2 app‘s data practices, please contact us. We are committed to addressing your inquiries and protecting your privacy.
