At OBD-DE.com, we understand that sometimes a part might not be the perfect fit or you might need to return an item. Whether you’re dealing with 2021 Jeep Grand Cherokee Brake Pads or any other auto part, our return policy is designed to be as straightforward and customer-friendly as possible. We want to ensure you have a hassle-free experience when shopping with us.
We offer a 30-day return window from the day you receive your order. This gives you ample time to inspect your purchased items, including crucial components like 2021 Jeep Grand Cherokee brake pads, and ensure they meet your needs. To initiate a return, whether it’s for an exchange or a refund, reaching out to our dedicated customer service team is the first step. You can contact us at 1-888-753-5435, Monday to Friday, 6:30am – 6:00pm PST, and Saturday from 8am – 3pm PST. Alternatively, for immediate assistance, you can use our LiveChat feature directly on our website. Our customer service experts are ready to address any questions you may have and will provide you with a Return Authorization (RA) number, which is essential for processing your return.
Hassle-Free Returns and Exchanges
To ensure a smooth return process, please make sure the item you are returning, such as 2021 Jeep Grand Cherokee brake pads, is in brand new condition. This means it should include all original packaging, boxes, hardware, manuals, and accessories. For items received broken, defective, or incorrect due to our error, and which are unused and unassembled within the 30-day period, we will gladly provide a pre-paid UPS return label. This ensures a no-cost return for issues that are our responsibility. Please note that we cannot reimburse any costs for return shipping if you decide to ship the item back on your own. For returns not due to defect or error on our part, a pre-paid label will not be provided.
If you find that the 2021 Jeep Grand Cherokee brake pads or any other part you ordered doesn’t fit, please do not attempt to force or modify it. Altering parts can lead to damage to the component itself, your vehicle, or even personal injury. R1 Concepts, operating as OBD-DE.com, is not liable for costs exceeding the original part price and cannot accept returns on parts that have been installed or modified. Exchanges typically take 3-5 business days to process before shipment. If there is a price difference for the exchanged part, the customer will be responsible for covering the balance before the exchange can be finalized.
Shipping fees are non-refundable unless the return is a direct result of our mistake. In situations where delivery is refused or a shipment is returned due to an invalid address provided by the customer, the cost of return shipping will be deducted from the refund amount. A standard 15% restocking fee applies to all returns for refunds, except in cases where:
- We shipped the wrong product.
- The product was damaged during transit.
- The product was found to be defective.
Alt: New brake pads and rotors, essential components for vehicle braking system.
Shipping and Damage Claims for Your Auto Parts
In the unfortunate event that you receive a damaged shipment, whether it’s 2021 Jeep Grand Cherokee brake pads or any other component, please contact us immediately. We will promptly file a damage claim with the relevant shipping carrier and take the necessary steps to resolve the issue. This may include arranging a replacement, exchange, or refund, depending on the circumstances and your preference.
Understanding Restocking Fees
For returns due to reasons other than a defect or an error on the part of drilledrotors.com (OBD-DE.com), it’s important to ensure the returned items, including 2021 Jeep Grand Cherokee brake pads, are in new, unused, and resalable condition. This includes all original packaging, parts, and paperwork. Returns that meet these conditions will be subject to a 15% restocking fee. Similarly, any shipment received without a clearly visible and valid Return Authorization (RA) number on the exterior of the box will also incur a 15% restocking fee. Therefore, obtaining and clearly displaying your RA number is crucial for avoiding this fee.
Alt: Detailed view of brake pad friction material, highlighting wear indicator.
Extended Holiday Returns
During the holiday season, OBD-DE.com aims to make returns even more convenient for you and gift recipients. While the standard 30-day return policy applies, we often extend this period during the holidays. Please check our website or contact customer service for specific holiday return period details. As with all returns, holiday returns of items like 2021 Jeep Grand Cherokee brake pads must be in unused, new condition, and include all original packaging and paperwork to be eligible for a refund. All other standard return policies and procedures remain in effect during the holiday season.
We at obd-de.com are committed to ensuring your satisfaction. Our return policy is designed to protect your interests while being fair and easy to understand. If you have any further questions regarding returns or need assistance with 2021 Jeep Grand Cherokee brake pads or any other product, please don’t hesitate to contact our customer service team.
