Encountering a “USB device not recognized” error when connecting your Blue-Point Microscan III (EESC720) scanner to your Windows PC can be frustrating. Many users face this issue when trying to download Diagnostic Trouble Codes (DTCs) or update their scanner software using ShopStream Connect. Let’s explore common causes and troubleshooting steps to resolve this connectivity problem with your Blue Point Obd2 Scanner.
One of the first hurdles users often encounter involves the initial USB connection. When plugging in the Microscan III to a Windows 10 PC, the immediate appearance of a “USB device not recognized” error is a common indicator of a communication breakdown. This issue persists even after installing ShopStream Connect, the software intended to bridge the gap between your blue point obd2 scanner and your computer. Attempts to download software updates through ShopStream Connect may also fail, reporting “nothing found”.
The Blue-Point Microscan III scanner itself offers some clues through its interface when connected via USB. Upon connection, it typically displays three icons. Navigating these icons is crucial for establishing a proper USB link. The “Mass Storage Mode” icon is particularly relevant, as it should enable the PC to recognize the scanner as a removable drive, allowing for data transfer and software updates. However, users sometimes find themselves in a situation where the expected USB connection menus or configurations are not readily apparent within the scanner’s settings. Exploring the “Settings” icon and its submenus may reveal options related to USB connectivity, although these can sometimes be difficult to locate or interpret.
Within ShopStream Connect, the software may only display the local PC drive (C:), failing to recognize the connected blue point obd2 scanner as an external device. This further complicates the process of accessing scanner data or initiating software updates. Consulting the ShopStream user manual might offer general guidance, but the on-screen menus and options may not precisely match what’s described in the documentation, leading to confusion.
It’s worth noting that PCs with both USB 2.0 and USB 3.0 ports are commonly used, and compatibility issues can arise depending on the port type and scanner requirements. Therefore, understanding the correct USB configuration for the blue point obd2 scanner is essential.
To effectively troubleshoot the “USB device not recognized” error with your blue point obd2 scanner, consider the following steps:
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Verify USB Port and Cable: Try different USB ports on your computer, including both USB 2.0 and 3.0 ports if available. Ensure the USB cable is securely connected to both the scanner and the PC. A faulty cable can often be the culprit.
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Scanner USB Mode: On your Blue-Point Microscan III, navigate the initial three icons presented upon USB connection. Select the “Mass Storage Mode” icon. This mode is typically required for PC communication. Confirm that the scanner displays a “Do Not Power Down” message, indicating it is attempting to establish a USB connection.
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Restart Devices: Restart both your computer and the blue point obd2 scanner. This simple step can sometimes resolve temporary glitches preventing USB recognition.
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Check Device Manager (Windows): Open Device Manager in Windows. Look for “Unknown devices” or devices with yellow exclamation marks under “Other devices” or “Universal Serial Bus controllers” when the scanner is connected. This can indicate driver issues. Right-click on the unrecognized device and attempt to “Update driver” automatically or browse for drivers (if available from Blue-Point).
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Reinstall ShopStream Connect: Uninstall and then reinstall ShopStream Connect software. Ensure you download the latest version from the official Blue-Point website or a trusted source. Follow the installation instructions carefully.
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Software Updates (Within ShopStream Connect): Even if the initial connection is problematic, try running ShopStream Connect as administrator and attempt to check for software updates again. Sometimes, establishing a connection for updates can resolve driver-related recognition issues.
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Contact Blue-Point Support: If none of the above steps resolve the “USB device not recognized” error with your blue point obd2 scanner, reach out to Blue-Point customer support or technical assistance. They can provide specific troubleshooting guidance for your Microscan III model and your PC configuration.
By systematically working through these steps, you should be able to identify and resolve the USB connectivity issue and successfully connect your blue point obd2 scanner to your Windows PC.
