As part of our commitment to serving you at obd-de.com, we, as automotive repair experts, want to ensure you have a clear understanding of our policies regarding order cancellations, returns, and exchanges. While we strive for a smooth purchase experience for all products, including items you might consider for your Volkswagen Gti Mk7.5 Headlights, certain guidelines are in place to manage order processing and returns efficiently.
Order Cancellations: What You Need to Know
Life happens, and sometimes you need to cancel an order. We process cancellation requests during our regular business hours to handle them as quickly as possible. If you request a cancellation outside of these hours, rest assured it will be addressed promptly on the next business day.
Please be aware that a 3.5% cancellation fee applies to all cancelled orders, even those that haven’t shipped yet. This fee helps cover the non-refundable order processing costs we incur. If your order has already been shipped and you wish to cancel, additional fees may apply to cover shipment recall and rerouting.
It’s important to note that due to manufacturer agreements or the custom nature of certain products, some items cannot be cancelled once the order is placed. This will typically be mentioned in the product description. Always check the product details, especially when ordering specialized parts that might be relevant to modifications or upgrades related to GTI MK7.5 headlights or similar items.
Important Timing Consideration: Cancellations requested outside of business hours, on weekends, or holidays might not be processed before the order is shipped. If you are considering cancelling, especially for time-sensitive orders like parts needed for immediate repair or upgrades related to your GTI MK7.5, please submit your request as early as possible during business hours.
CTS Turbo Cancellation Policy: For customers ordering CTS Turbo products, there’s a specific 5% cancellation fee imposed by CTS Turbo, which we unfortunately cannot waive. While BMP Tuning will waive our standard 3.5% fee for CTS Turbo items, the 5% CTS Turbo fee will still be the customer’s responsibility.
Returns and Exchanges: Our Policy for Unused Items
We gladly accept returns on UNUSED merchandise, in its original packaging, within ONE YEAR of purchase.
- Refunds to Original Payment (Within 60 Days): For items returned within 60 days of purchase, in unused condition and original packaging, you are eligible for a full refund to your original payment method. This applies to a wide range of products, from general maintenance parts to performance upgrades you might consider alongside GTI MK7.5 headlights.
- Store Credit (After 60 Days, Within 1 Year): Returns made after 60 days but within one year of purchase, for unused items in original packaging, will be issued as store credit. After 60 days, returns of non-stocked items are at BMP Tuning’s discretion.
- कंडीशन of Returned Products: To be eligible for a return, products MUST be unused and returned in their ORIGINAL PACKAGING, including all original accessories, labels, and documentation. Imagine returning a set of GTI MK7.5 headlights – they would need to be in the same pristine condition as when you received them, with all protective materials and instructions.
Tuning Software and Cables: Important Non-Returnable Items
Please note that BMP Tuning does NOT accept returns on any tuning software or tuning cables. This policy is firm and includes, but is not limited to:
- ECU Tunes
- TCU Tunes
- Tuning Cables (e.g., IE POWERlink V4 Flash Cable, APR Ultralink, Unitronic UniCONNECT+ Cable, 034Motorsport Dynamic+ Tuning Cable)
- Plug and Play Tuners (e.g., Burger Motorsports JB4, COBB AccessPort)
These items are non-returnable due to their nature as digital products or specialized tools. This is in contrast to physical parts like GTI MK7.5 headlights which are returnable under the conditions mentioned earlier.
Customer Responsibility for Shipping Costs and Potential Restocking Fees
Customers are responsible for both original and return shipping expenses. Original shipping fees are non-refundable. Even on items shipped with “FREE shipping,” the actual initial shipping costs will be deducted from any refund.
BMP Tuning is not liable for items damaged during return shipping. If an item is damaged in transit back to us, we will contact you so you can file a claim with the shipping carrier.
A 15% restocking fee may apply to returned items. However, this fee is WAIVED if you exchange the returned product for other items or opt for store credit. It’s also waived if you received an incorrect product due to our error and the issue cannot be resolved with a correct replacement.
Katapult Orders: Specific Refund Procedures
Katapult, as a payment method, has specific refund limitations. For Katapult orders cancelled before fulfillment, a full 100% refund will be processed directly through Katapult.
For returns on Katapult purchases requiring a partial refund, the refund will be issued as store credit. Restocking fees are waived for Katapult returns. However, the original shipping costs are non-refundable, and the customer is responsible for return shipping fees.
No Returns on “Scratch & Dent,” “Open Box,” “Used,” or “Special Order” Items
There are absolutely NO RETURNS on any items marked as “Scratch & Dent,” “Open Box,” “Used,” or “Special Order.” These items are sold as-is and are final sale.
Initiating a Return: Contact Us!
To initiate a return, please contact us via EMAIL, PHONE, or MESSAGE. We’re here to guide you through the process and ensure a smooth return experience.
Application/Fitment Issues: Getting the Right Parts for Your Vehicle
If you encounter an issue where a part doesn’t fit your vehicle, such as if you ordered GTI MK7.5 headlights and they are incompatible despite our listing suggesting otherwise, please contact us immediately.
If we identify an error on our website or made by a BMP Tuning representative regarding fitment, we will provide a prepaid shipping label for your return and arrange for shipment of the correct items.
Important Condition: All products must be returned in NEW CONDITION and in their ORIGINAL BOXES, including all original labeling, hardware, and documentation to be eligible for a fitment-related return.
Customer Responsibility for Fitment Verification: Customers are responsible for verifying product applications in the product description before ordering. Items ordered incorrectly by the customer, despite accurate listing information on our website, will require the customer to pay for return shipping.
Damaged/Missing Items in Shipment: Report Within 10 Days
If your package arrives with damaged or missing items, please contact BMP Tuning WITHIN 10 DAYS OF DELIVERY. Inspect your deliveries promptly!
Keep all packing materials, boxes, and photos of any damage, as these are necessary for completing a damage claim with the shipping courier. Please note that investigations with couriers like UPS/FED EX can take 8-15 business days, or longer depending on the circumstances.
In the event of damaged or missing items, our policy is to replace the item, not issue a refund. This ensures you receive the correct products you ordered, such as your GTI MK7.5 headlights, in perfect condition.
Pricing Accuracy and Availability
While we strive for accuracy in product and pricing information, errors can occur. BMP Tuning reserves the right to refuse or cancel any orders placed for products with incorrect pricing or information listed on our site. Pricing and availability are subject to change without notice. We appreciate your understanding in these situations.
