Innova is committed to providing accurate and reliable automotive diagnostic tools, and we understand that clarity regarding the features and vehicle coverage of our products is paramount. Recent feedback, particularly concerning the Innova 3160g Pro Obd2 Scanner, has highlighted areas where we can improve communication and user understanding. This article addresses these concerns and outlines the steps Innova is taking to ensure customer satisfaction and product transparency.
One key point of discussion has been the bidirectional capabilities of the Innova 3160g Pro. It’s important to clarify that while the 3160g Pro OBD2 scanner offers a wide range of bidirectional features, it is not designed to perform every single bidirectional function on every vehicle make and model available on the road. The assumption that a tool stating bidirectional functionality implies 100% coverage across all vehicles is a misconception we are actively working to address. To provide complete transparency, Innova has significantly enhanced our Innova Coverage Checker. This tool now allows users to check the precise bidirectional features and special functions available for their specific vehicles, ensuring informed expectations and usage.
Another area of user feedback pertains to the Electronic Parking Brake (EPB) functionality. Concerns were raised about misleading advertising or non-functional EPB features. However, investigations revealed that in most instances, reported issues stemmed from user error, particularly in vehicles with push-to-start systems. To assist users and clarify proper procedures, we encourage reviewing community discussions and resources, such as this user’s post detailing a resolution to an EPB issue. These real-world examples often provide valuable insights into correct tool operation and troubleshooting.
Vehicle coverage is another crucial aspect. To address concerns about Innova tools supporting only older vehicle models, a significant update has been released extending coverage to 2022 vehicles. For users who purchased tools before or around this update, it’s essential to perform a tool update to access the expanded coverage, even on newly purchased devices, as older stock may still be in circulation. Innova is now shipping updated tools directly, but it will take time for this updated inventory to fully replace older stock across all retailers.
Finally, for users requiring OBD1 coverage, the Innova 3160g Pro OBD2 Scanner, while primarily an OBD2 tool, can support OBD1 functionality with the purchase of an optional OBD1 cable. This provides added versatility for diagnosing a wider range of vehicles, both modern and classic.
Innova is dedicated to continuous improvement and customer satisfaction. We encourage users to utilize the Innova Coverage Checker to verify feature availability and to keep their tools updated for optimal performance and vehicle coverage. We believe in transparent communication and are committed to providing the resources and support needed for our customers to effectively use their Innova diagnostic tools.
