Purchasing a Launch automotive diagnostic tool, like the popular CR629 OBD2 scanner, is an investment in your vehicle’s health and your ability to perform efficient car repairs. At obd-de.com, we are committed to ensuring customer satisfaction, which includes a straightforward and fair return policy. We accept returns within 30 days of your order receipt, excluding software update services. This policy is designed to give you peace of mind when you purchase from us.
Initiating a Return: The RMA Process
Before returning any product, it is crucial to contact us to obtain a Return Merchandise Authorization (RMA) number. This step is mandatory for all returns. You can easily reach our customer service team through online chat or email to request your RMA. Why is contacting us first so important? Unidentified packages sent to our warehouse may be misplaced or returned to sender. Therefore, communication is key to a smooth return process. We are always ready to assist customers with RMA requests to facilitate returns.
Returns Due to Quality Issues: Our Commitment to Quality
If you encounter a quality problem with your Launch Cr629 Obd2 Scanner or any other product, such as it being non-functional upon arrival or damaged during shipping, we are committed to providing a 100% refund. In some cases, we may request the product be returned to us so our quality control team can thoroughly analyze the issue. If a return is necessary, please ensure you keep all original packaging materials. After we receive the returned item, which typically takes 5-7 business days, we will process your refund within 3 business days. You should expect to see the refund reflected in your account within three business days of processing.
Returns Due to Customer Error: Understanding Restocking Fees
We understand that sometimes errors happen. If you’ve made a wrong or duplicate purchase, or if the product issue arises from inappropriate operation, we can still accept a return. However, in these situations, a restocking and handling fee may apply. Upon receiving the returned product, we will issue an 80% refund of the original purchase price. Similar to quality issue returns, it will take 5-7 business days for the return package to reach us. Once received, we will process your refund within 3 business days, and you will receive it within three business days thereafter.
Addressing Miss-Shipped or Incomplete Orders
In the rare event of a miss-shipped order (lost items, wrong item shipped, or incomplete orders), we take full responsibility. We will cover all shipping and related costs. You will have the option to choose between a product exchange or a full refund. Please contact us promptly if you experience a shipping error and provide photos of the packing list on the outer package and the product received. Once we verify the shipping discrepancy or error, we will ship the correct product or issue a refund within 5 business days.
Returns and Customer Carelessness: Options for Repair and Replacement
Refund requests may be denied if our quality control assessment determines that product fault is due to client carelessness. However, even in these instances, you can still return the product for replacement or repair services. Please note that in such cases, you will be responsible for all shipping charges incurred for sending the product back to us and for the repaired or replaced item to be returned to you.
Important Shipping Notice for Returns
When returning a product for a full refund, it is essential to follow our shipping guidelines. After you have confirmed the return with our customer service and received your RMA number, please use regular airmail or EMS for shipping. Ensure you use the return shipping address provided by our customer service team. Do not use DHL, UPS, FedEx, or TNT. We are unable to receive returns sent via these couriers, which will unfortunately prevent us from processing your refund or exchange.
Company Contact Information for Returns:
Shenzhen Kerui United Technology Co., Ltd.
Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: [email protected]
We value your business and aim to make your experience with Launch products and obd-de.com as positive as possible. This return policy is designed to protect your interests and ensure fair and efficient resolution in case of any issues.
