The automotive aftermarket is undergoing a significant transformation, driven by advancements in telematics and data communication. At the forefront of this evolution is the concept of Remote Obd2 Communication Services, which are rapidly changing how auto repair shops operate and interact with their customers. Steermatics, powered by Mojio and introduced at AAPEX 2022 by Mechanic Advisor, is a prime example of this innovative approach, offering real-time vehicle diagnostics and automated marketing tools.
Mojio and Steermatics revolutionize auto repair with real-time telematics and remote diagnostics
Steermatics is designed to empower repair shops and their technicians by providing remote access to crucial vehicle data. This access includes real-time diagnostic information, valuable insights into vehicle health, and predictive maintenance alerts. By leveraging these remote OBD2 communication services, auto repair businesses can modernize their operations, enhance transparency with customers, and significantly improve customer retention.
For fleets, Steermatics offers an added advantage. Through a special subscription plan, they can activate Force Fleet Tracking, gaining access to simple yet effective GPS tracking and fleet management features. This integration provides fleet managers with better control and oversight of their vehicles, all within the same platform used by their trusted repair shops.
Announced in Las Vegas at AAPEX 2022, a leading event for the global automotive aftermarket, the collaboration between Mojio and Mechanic Advisor marks a milestone. Steermatics represents the industry’s first solution tailored for auto repair shops that harnesses real-time telematics data from connected fleets. This data fuels remote vehicle diagnostics and powers automated customer retention marketing tools, creating a seamless and efficient service experience.
The core of Steermatics lies in its integration with Steer, Mechanic Advisor’s next-generation CRM system for auto repair shops. Participating shops can easily implement remote OBD2 communication services by purchasing and installing 4G LTE connected OBD-II devices in their fleet customers’ vehicles. These devices become the gateway for collecting a wealth of telematics data, which is then accessible to shop technicians through a user-friendly interface. This interface not only displays the data but also seamlessly links it with Steer’s automated marketing and customer communication tools, streamlining workflows and enhancing customer engagement.
The power of remote OBD2 communication services truly shines when a vehicle requires attention, whether for routine maintenance or unexpected repairs. In such instances, both the fleet customer and the service technician receive automated alerts and comprehensive information about the issue. These alerts include recommended actions and facilitate online scheduling, simplifying the appointment booking process. Furthermore, Steermatics streamlines communication by enabling shops to send quotes and invoices directly to customers, fostering clarity and ease of transaction.
“Mechanic Advisor and Mojio are jointly deploying telematics to revolutionize vehicle servicing, enhancing both transparency and safety in the auto repair process,” stated Parker Swift, CEO of Mechanic Advisor. “Our partnership with Mojio’s experienced team ensures the efficient delivery of Steermatics to repair shops and technicians. This empowers them with actionable insights into fleet maintenance, seamlessly integrated with our expanding suite of automated marketing tools.”
Fleet owners utilizing Steermatics through their repair shops can also opt for a subscription to Force Fleet Tracking. This service provides essential fleet management capabilities, including real-time GPS location tracking with safety, security, and maintenance alerts. It also offers a detailed trip history with driver safety scores, comprehensive vehicle health monitoring, diagnostic alerts, recall information, and Mojio’s TireCheck tool for proactive tire maintenance.
“Steermatics transforms the connection between repair shops and their clientele by minimizing the common challenges associated with fleet maintenance,” commented Kenny Hawk, CEO of Mojio. “Remote access to real-time vehicle health insights from our platform fosters a more transparent and proactive service relationship, paving the way for lasting customer loyalty. We are excited to expand Steermatics in collaboration with the innovative team at Mechanic Advisor.”
Mojio has refined its diagnostic capabilities to meet the high standards of today’s automotive technicians, ensuring that remote OBD2 communication services deliver the depth of data needed for effective vehicle maintenance. The vehicle data and insights accessible to auto repair shops via Steermatics include:
- VIN Retrieval: Automatically identifies the vehicle and links it to the correct customer account within the system.
- OEM PIDs: Provides precise readings for odometer, fuel level, oil life percentage, and Tire Pressure Monitoring System (TPMS) data, enabling proactive identification of potential issues.
- Odometer Tracking: Utilizes odometer values to trigger timely service reminders based on manufacturer guidelines or technician recommendations.
- Diagnostic Trouble Codes (DTCs) and Freeze Frame Data: Pinpoints real-time problems and facilitates remote diagnosis of emerging issues by capturing freeze frame data and diagnostic trouble codes.
- Comprehensive Fuel Trim and O2 Sensor Data: Aids in troubleshooting complex vehicle performance issues by providing detailed fuel trim (both long and short term) and oxygen sensor data.
- Predictive Maintenance Alerts: Proactively warns of potential 12v battery failure and indicates when air filter replacement is needed, minimizing unexpected breakdowns.
Privacy is a fundamental aspect of Steermatics design. The system is engineered to share only vehicle health and maintenance-related data with participating auto repair shops. Behavioral and location-based data, such as GPS location, are strictly excluded and are never shared with Mechanic Advisor or the repair shops, ensuring data privacy and customer trust in these remote OBD2 communication services.
Mechanic Advisor and Mojio are showcasing the capabilities of Steermatics at AAPEX 2022 with live vehicle demonstrations at Joe’s Garage, located on Level 1 at Service Counter 1 and Bay 5.
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About Mojio:
Mojio is a leading platform and SaaS provider for building, launching, and scaling connected mobility services. Known for its scalability, security, and hardware-agnostic approach, Mojio’s platform and mobile apps enhance the car ownership experience for drivers globally, making it smarter, safer, and more convenient. Force Fleet Tracking, a Mojio service, empowers small businesses to efficiently manage, monitor, and maintain their fleets while providing customers with real-time tracking updates. Mojio’s extensive data analytics framework, built on over 20 billion miles of telematics data from over a million vehicles, employs machine learning to generate actionable insights. This unlocks new revenue streams for businesses throughout the automotive industry.
Founded in 2012, Mojio’s customer, investor, and partner network includes major global brands such as Amazon, Audi, Bosch, Deutsche Telekom, Microsoft, T-Mobile, and Vivint. Mojio offers a dynamic career environment for driven tech professionals seeking to shape the future of connected mobility. For more information on joining their team, visit Mojio’s careers page.
About Mechanic Advisor
Since 2003, Mechanic Advisor has provided essential tools for the automotive repair industry, with three core products: Steer, a comprehensive CRM marketing platform; telematics solutions featuring remote OBD2 communication services; and a nationwide directory of repair shops. Steer is designed to help repair shops attract new customers and retain existing ones, encouraging repeat business for regular maintenance and necessary services. Mechanic Advisor and Steer are dedicated to strengthening the relationship between car owners and their repair shops through enhanced loyalty, trust, and communication.
